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Frequently asked questions
Are you insured?
Yes we are fully insured and DBS police checked as well
Can I meet you and see the facilities before booking?
Yes we recommend arranging a meet and greet session and an trial session for dog day care and dog sitting to ensure that a happy dog at home
Do I need to book the same day each week?
We highly recommend a routine for your pup but you don't need to book the same day. You can easily book through a text or call for the days and time you want every weekend for the following week. However, during peak seasons like school holidays, we might be very busy. We might need a deposit for dog sitting. We are flexible and always here to help
What happends if my dog doesn't get on with another dog?
We always try to pair dogs with similar interest and behavior. It's very unlikely they don't get on with other dogs. In fact, they normally form their own group at puppy day care and walks.
What happens in an emergency?
First we will assess the situation and call you to discuss. If we can't get hold of you and urgent medical attention is required, we will take your dog to your nominated veterinary practice or our nearest practice.
Do I need to be home when you collect and drop off my dog?
No. We can hold your key and details securely, with no reference linking to your address. Our handy check in and check out system means your dog is collected and drop back home safely.
Do you accept only well-trained dogs?
No. In fact, one of the reasons people choose us is that our expertise, happy and social dynamic often helps with training. Many paw parents have noticed improvement in their dog's behavior after several great waggy walks
What about muddy paws, will you wash my dog?
When its raining, we will dry their muddy paws off with the towel your provide us.
What is your cancellation policy?
We will collect a non-refundable 20% deposit for all home dog boarding. Dog walking we be no charge if cancel minimum of 12 hours before. We understand however that you may need flexibility from time to time, so we will always try to accomodate any changes you need.